We investigate and analyse our accidents
When an incident occurs the responsible area should report it within a maximum of 3 days and have 12 days to close the investigation. In the first 3 days, the investigation team, the investigation responsible and the person responsible for the final report approval are defined. Those responsible are defined according to the severity of the incident, when the accident is more severe, the Company first line managers are involved.
When the investigation is closed and the final report is approved by the area, the corporate safety department evaluate the report according to a checklist to verify the required fields and conclusions. If nonconformities are detected the incident is reopened and the investigation team must correct them.
Every month, 50% of the incidents submitted for closure are selected in order to evaluate the quality of the investigation. The accidents selection process is random, except for high-severity accidents. The totality of the high-severity incidents are evaluated.
The quality evaluation of investigation is a rigorous process, done by an external entity, in which the 5 points mentioned below are classified:
- Characterization and Communication of the Incident
- Investigation Team
- Incident Investigation
- Recommendations / Actions
- Lessons Learned
In order to reinforce the whole process and stakeholders involved, during the first quarter of 2018 a training programme on incident investigation is being delivered throughout the Company.