Our culture and management systems

To support the delivery of high-quality products and services, Galp presents a robust governance model, promotes a culture of safety, innovation and accountability, and has management systems that ensure operational excellence.

The top management’s visible commitment and its leadership behaviours are vital to our success. That is why our leaders (at the various levels) are committed to Galp's values and undertake their responsibilities by example, attitudes and behaviour.

All Galp employees are responsible for the protection of people, the environment and assets. Our leaders motivate their teams, ensure the Organisation's safety and productivity, and guarantee that decision-making incorporates environmental, social, safety and health aspects. This concern is present throughout the entire life cycle of Galp’s assets and activities.

The decision-making culture adopted is based on the assessment of risks and opportunities, as well as on an integrated management approach that takes into account the operations’ entire life cycle.

It is this action that makes us competitive, sustainable, generates trust and strengthens partnerships.

At Galp, risk and opportunity assessment is carried out in a cross-cutting and integrated manner and takes into account the uncertainties associated with the various domains (both financial and non-financial).

Learn more about our approach to risk management.

Handling risks and opportunities of an environmental, social, health and safety nature deserves our greatest attention, and therefore internal methodologies are applied, based on reference standards: e.g., ISO 31000 for Risk Management, ISO 22301 for Business Continuity, and other international standards such as API, IOGP, etc.

Integrated management systems

The agility that is requested of us has boosted the transformation of processes, behaviours and the Organisation's own culture, in order to maximise the efficiency and effectiveness of our management systems.

A project is underway to integrate environmental, social, health, safety, quality and business continuity management systems. Operational excellence is the ultimate goal, and for that purpose we are integrating the appropriate standards for excellence in performance to ensure that we achieve the outlined strategic objectives.

The management system integration aims to unite the company, the people and its standards. Our integrated management system is compatible with the reference standards, particularly with ISOs, OSHAS and AA1000APS2008.

Health, Safety and Environment operational management system

The current health, safety and environment (HSE) operational management system meets the principles outlined in our HSE policy and its requirements are conveyed through the 22 elements.

This management system, which is applicable to all operations and activities under our responsibility, enables us to identify, manage and minimise risks that are inherent to operations in all the life cycle phases of our activities, products and services.

Integrated operational management in the life cycle model ensures that critical success factors are addressed, namely at the level of leadership, commitment, skills and training.

The ‘train-the-trainer’ training that is implemented in the Organisation is the key to ensure:

• the sharing of knowledge;
• the dissemination of operational practices to be adopted;
• the elimination of disruptions caused by the human factor, which is a critical factor in safety performance and operational eco-efficiency.

The 22 elements of the HSE operational management system

Our HSE management system enables Galp's different units to ensure compliance with legislation and other relevant requirements, effectively manage HSE risks and guarantee continuous performance improvement throughout the life cycle of its assets and activities.

A number of relevant processes which should be managed to ensure a performance of excellence in the HSE areas have been identified and regulated.

Of these processes, the following are highlighted:

• management of information, communication and training;
• management of the soundness of facilities and of the relevant modifications to their operation;
• risk management and process safety;
• management of emergency response and investigation of incidents.

These are the elements that make up our HSE operational management system and which lead us to the HSE excellence that we aspire to.

Efficacy assessment mechanisms

Within the management system, targets and objectives are set for key performance indicators (KPIs) for all Company levels with the aim of encouraging continuous improvement. These KPIs are part of each unit's strategic and business plan and are monitored via scorecards (SC).

Top management follows and periodically takes note of the degree of achievement of targets and objectives.

In order to reinforce the commitment to the sustainability strategy, we incorporate into the staff performance assessment a sustainability KPI that benefits or penalises the employees according to the degree of achievement of the set targets and objectives.

Audits and compliance

At Galp, the environment, quality, safety (EQS) and energy audits continue to be extremely relevant management tools in controlling risk and the impact of our activity.

Management of the EQS auditing programme

We have an internal team of qualified Environment, Quality and Safety (EQS) auditors, according to strict criteria, for ISO 14001, ISO 9001, OHSAS 18001 and ISO/IEC 17025 standards and HSE operational management system.

In order to ensure the benefits resulting from the audit, it is considered that internal audits should focus on the following aspects:

• assessing the degree of compliance of the applicable requirements;
• effectiveness of implemented systems;
• efficiency of processes.

The success of the audits is ensured through the following factors:

• selection of a technically credible Audit Team;
• audit planning and preparation;
• setting priorities in handling corrective actions.

To carry out external audits we use independent and qualified entities.

The degree of execution of audit actions was 90%, maintaining the most favourable figures since these indicators have been monitored.

This trend reflects the growing involvement of management and the inclusion of these indicators in the SCs of the business units. The importance of auditing processes in minimising risks and improving performance is thus acknowledged and confirmed.

Certifications

100% of our operations are covered by the HSE operational management system.

Galp's facilities with the highest materiality hold ISO 14001/OHSAS 18001 certifications.
These management systems are verified and certified by specialised external entities.

In 2017, we maintained our certifications, now totalling 34 qualifications in the following areas:

The maintenance of these qualifications and the completion of regular audits are carried out by a pool of internal auditors qualified according to strict criteria.
These requirements reflect Galp’s commitment to the continuous improvement of activities.

For further details, download the detailed list of Galp’s certifications.

The main facilities are certified according to the standard ISO 14001, namely:

• Sines Refinery.
• Matosinhos Refinery.
• Fuel Logistics Company (CLC)*.
• Gas distribution*: Setgás; Beiragás; Lisboagás; Lusitâniagás; Duriensegás; Medigás; Paxgás; Dianagás.
• Valencia storage park.
• Gijón factory.

* Does not consolidate at Galp.