Engagement with stakeholders

We work in partnership, sharing the value we create with society. We do this by creating direct and indirect employment, promoting the development of local economies we operate in, streamlining our supply chain and distributing and reinvesting the generated wealth.

Objectives and goals

Our proposal is to strengthen the relationship with every stakeholder.

  • We aim to strengthen relationships with all stakeholders by developing projects that contribute to the progress of the communities we operate in, in line with the Sustainable Development Goals (SDG). We promote the access to energy, education, the adoption of sustainable behaviours and social entrepreneurship;
  • We promote local economic development. We aim to guarantee 75% -100% of local purchases;
  • We encourage volunteering through the Galp Voluntária project, which annually provides the employees with a bank of hours for voluntary work. Here are some goals of our community engagement projects:
  • Educational projects that aim to promote sustainable practices among young people:
    • For 2017/2018, considering the full spectrum of public and private schools in Portugal:
      • Mission Up: Accession of 25% (1125 schools) | 500 lessons;
      • Power Up: Accession of 10% (150 schools) | 150 lessons;
      • Switch Up: Accession of 10% (100 schools) | 50 lessons;
  • Terra de Esperança (Land of Hope): Reforestation actions, in partnership with ANEFA (National Association for Forestry, Agricultural and Environmental Companies), with the objective of planting 500,000 trees in Portugal.

What we have already implemented

The following improvements were achieved by 2017:

  • In the life cycle of the developed projects, we have integrated the requirements set in our policies - social responsibility; human rights; investment in the community (policies reviewed during 2017) - ensuring that social impacts are considered in the decision-making process, incorporating the expectations of local communities and setting up channels for dialogue.
  • We developed regular processes and initiatives for listening and engaging with our stakeholders;
  • We regularly held conferences for disseminating and sharing good practices - for instance, Sustainability Day; Trends in non-financial reporting - engaging senior managers and stakeholders;
  • We implemented a methodology for evaluating and valuing financial and non-financial impacts on projects for creating shared value on the economy, the environment and society as a whole (Impact Explorer);
  • We used management tools to measure and assess the impact of our Company in society: the London Benchmarking Group (LBG) and Social Return on Investment (SROI) methodology.
  • We implemented structured community engagement and support programmes: e.g. Up, Power up and Switch up Missions; Terra de Esperança (Land of Hope) project; Access to energy in Mozambique;
  • We stimulated the largest environmental volunteer action carried out in Portugal, which involved approximately 600 people, including employees, partners and relatives in the planting of 7,500 trees in over 8 hectares of burnt forest;
  • We developed projects and new digital platforms to improve the value proposition with our clients;
  • We strengthened the auditing process of our critical suppliers to ensure compliance with our sustainability requirements (e.g. health, safety and environment, ethics and human rights, among others).

What we will implement

We plan to keep exceeding goals by 2018-2022, and to this end we commit ourselves to:

  • Provide client-centred digital solutions, supported on partnerships, enabling an integrated and simplified offer of services;
  • Evaluate the impact of our projects, monitoring their return for the benefit of the community;
  • Consolidate our position of reference at the national level of the programmes of corporate volunteering, stimulating a greater participation by our staff;
  • Promote the circular economy topic in society by disseminating actions and projects implemented in the Company;
  • By 2020, 50% of our critical suppliers will be rated A or A+ on corporate social responsibility;
  • In 2018, the effectiveness of the pre-qualification process will be 95%;
  • In 2018, 25 supplier audits will be carried out;
  • By 2018, 96% of suppliers will be qualified.

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