Our performance

Monitoring Operational Performance

Within the management system, targets and objectives are set for key performance indicators (KPIs) for all Company levels with the aim of encouraging continuous improvement. These KPIs are part of each unit's strategic and business plan and are monitored via scorecards (SC).

Top management follows and periodically takes note of the degree of achievement of targets and objectives, through reports, as well as for follow-up in specialized committees.

In order to reinforce the commitment to the sustainability strategy, we incorporate into the staff performance assessment, including top management, a sustainability KPI that benefits or penalizes the employees according to the degree of achievement of the set targets and objectives.

Audits and compliance

At Galp, the environment, quality, safety and energy audits continue to be extremely relevant management tools in controlling risk and the impact of our activity. We have an internal team of qualified auditors, according to strict criteria, for ISO 14001, ISO 9001, OHSAS 18001 and ISO/IEC 17025 standards and HSE operational management system. To carry out external audits we use independent and qualified entities.

In 2018, with the end of the implementation of the SIG, 26 audits were carried out in the Environment, Quality, Safety, Energy and Social Responsibility dimensions, involving 23 internal auditors and 27 external auditors.

Actions have been identified and are monitored. An implementation rate of 93% was achieved in 2018. Despite the decrease of this value compared to the previous year, the importance of auditing processes in minimizing risks and improving performance remains well acknowledged, expressed by the significant involvement of management and the inclusion of these indicators in the scorecards of the business units.

Certifications

100% of our operations are covered by the HSE operational management system.

In 2018, the integration of previous management systems led to a simplification of the systems management, despite the expansion of the number of facilities and activities covered. In this way, the total number of qualifications has decreased, compared to the previous year, given the synergies achieved. At the same time, the certification in Social Responsibility was achieved for the first time.

For further details, download the detailed list of Galp’s certifications.

See also our performance in numbers.