Monitoring Operational Performance
Within the management system, targets and objectives are set for key performance indicators (KPIs) for all Company levels with the aim of encouraging continuous improvement. These KPIs are part of each unit's strategic and business plan and are monitored via AQS Performance Report, SIG Performance Report and Tableau de Bord (regarding SIG process indicators)
Top management follows and periodically takes note of the degree of achievement of targets and objectives, through reports, as well as for follow-up in specialized committees.
In order to reinforce the commitment to the sustainability strategy, we incorporate into the staff performance assessment, including top management, a sustainability KPI that benefits or penalizes the employees according to the degree of achievement of the set targets and objectives.
Audits and compliance
At Galp, the environment, quality, safety, energy, social responsibility and business continuity audits continue to be extremely relevant management tools in controlling risk and the impact of our activity. We have an internal team of qualified auditors, according to strict criteria, for ISO 14001, ISO 9001, ISO 45001, ISO 50001, ISO 22301, NP 4469 and ISO/IEC 17025 standards and HSE operational management system. To carry out external audits we use independent and qualified entities.
In 2020, with the end of the implementation of the SIG, 26 audits were carried out in the Environment, Quality, Safety, Energy and Social Responsibility dimensions, involving 26 internal auditors and 25 external auditors.
Actions have been identified and are monitored. An implementation rate of 90% was achieved in 2020. Despite the decrease of this value compared to the previous year, the importance of auditing processes in minimizing risks and improving performance remains well acknowledged, expressed by the significant involvement of management and the inclusion of these indicators in the management's information of the business units.