At Galp we seek to guarantee high levels of service excellence, through the effective response of the customer service system to each and every customer, at all times.
The customer service system is structured and prepared to listen, understand, explain, clarify and present solutions on a daily basis that guarantee the satisfaction of all who come to us with a request, question, suggestion or a complaint.
The entire customer service system is focused on ensuring a high quality of service to customers.
In recent years, we have invested in continuously improving the customer service system and associated training.
We are focused on careful management of service quality, which is based on the following activities:
The service system incorporates all the resources and employees from the various units who have a mission to meet, contact, or relate to customers:
Our employees who perform the service are the primary component of the whole system, since they deal daily with multiple situations with different degrees of complexity, which requires good preparation and appropriate training.
The ultimate goal is to contribute to the assessment that each client makes of our company and the Galp brand, based on positive and rewarding experiences, in order to promote our sustainability and our products and services to customers and the community served.
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